New England Security
Security, Safety and Service Specialists..... Serving Boston and the Greater New England Areas
Boston and New England Security Guard and Protective Services

Labor Strike Security Services

Labor Dispute

When labor disputes occur, additional security measures and procedures may be necessary. At New England Nationwide Security, our experienced security officers can provide perimeter security and regulate access and egress at your facility. With appropriate advance planning, New England Security Protective Services Inc. can be prepared to deploy a large contingent of highly trained security officers as well as specialists trained in video surveillance, transportation, executive protection, and other critical security functions.

Through our investment in New England Security Group Strike Resources and our partners with industry leading labor dispute specialists within specific markets in which we operate we are able to offer an effective, solid security solution.

About New England Security Labor Strike Protective Services in Boston, Ma

 

New England Security Group is New England's and North America’s most trusted specialists in protecting personnel and property during strikes, labor disputes and other potentially dangerous workplace situations including workplace violence issues in Massachusetts, Ma. and Boston, Chicago, Miami, Hollywood, New York and more.

 Established nearly two decade’s ago and counting many of the world’s leading corporations among its clients, New England Security Group maintains a large, dedicated and highly-trained force of security force commanders and officers, off-duty police officers, retired police officers, military veterans qualified and trained to execute their duties Deployed anywhere in the country at virtually any level of strength within hours, a New England Security Team secures the situation with an unrivaled understanding of every aspect of physical, psychological and public image threats, and how to defend against them.

For information about our services, references and details about our agency that gives you an informative, actionable snapshot of your current security posture and risks, please contact:

New England Security Special Operations Team

 
 Managing to Survive a Modern Day Labor Dispute

 When your unionized company is the target of a strike or other form of labor dispute, your actions should be guided by two primary business objectives:

 * To negotiate a fair and workable agreement, that also protects 

    managerial prerogatives to control your workforce, and

           * To minimize immediate and longer-range economic damage

 By staying focused on these objectives, your management and security team will be less vulnerable to the legal, political and public relations tactics that have become potent weapons used by labor unions and protesting workers.

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 Supervisors who’ve never gone through a major labor dispute can be caught off guard when formerly friendly subordinates turn belligerent. Training should ingrain two points: (1) No matter what happens, don’t let your emotions get the best of you, and (2) don’t do anything to jeopardize future working relationships.

 

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The days when strikes involved angry mobs of hostile workers battling armed guards are rare in the present, thanks to labor law reform and social conditions, although they still have powerful political connections. In fact, the economic power of unions has diminished in recent years, as their membership has dropped to 15% of America’s workforce. But labor disputes still create tensions – on both sides – so management must be prepared to deal with volatile outbreaks. Be safe be prepared contact The New England Security Team today! info@newenglandsecurity.com or call us: 978-374-0110

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There are two kinds of picketing.

 

Orderly and peaceful informational picketing is intended to make the public aware of union grievances. It usually involves a relatively small number of reasonably well-behaved pickets, and is legally protected “free speech” in the absence of a “no strike” clause.

 Mass picketing has a very different purpose: to use sheer numbers to intimidate and otherwise discourage workers, truck drivers, customers and the general public from crossing the picket line. Such picketing may be legal, if orderly, peaceful and it does not block ingress and egress to the facility, but large crowds and strong emotions frequently lead to threats and violence, and thereby become illegal.

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 For the best protection against work disruptions, management must:

           * Create and maintain detailed contingency plans

           * Establish effective means of internal and public communications

             involving all effected parties, and

 * Prepare for the proper documentation of strikers, union officials    

   and others when they improperly interfere with company operations

   or engage in intimidation or outright attacks against people or

   property

 

The following recommendations along these lines apply not only to strikes but also to other potentially damaging situations, such as:

           -- Plant closings

          -- Workforce downsizing

          -- Union representation drives or boycotting of non-union operations

          -- Acts of coercion, violence and destruction by disturbed individuals

          -- Floods, fires and other events that jeopardize plant operations

          -- Generalized riots that may effect company facilities

          -- Terrorist threats and attacks

  Planning… Before Trouble Strikes

 Don’t let a disruptive labor dispute catch your company by surprise. Create and periodically reevaluate contingency plans that will carry you though whatever situation arises. It’s the only way to minimize damage to your company’s reputation and profits.


Office Building Security

Office Building Security

It seems certain kinds of buildings are just magnets for vandalism, thefts and burglaries especially in the Boston and greater Boston areas of Massachusetts.

Gated communities, shopping centers, and large department stores have traditionally been plagued with these crimes. More recently, however, office buildings and small businesses seem to be increasingly targeted for break-ins. This may be because the assumption is made that a smaller office building or any smaller business would not be secure or protected, and criminals may believe it will be easier to “hit and run” without tripping alarms or encountering security guards.

office building security

There are many responsibilities to running a business or managing an office building, and the increasing crime rate adds another responsibility: providing security to employees, their belongings, and the equipment and supplies of the business.

Basic Office Building Security

There are basically two ways to provide protection for any business or building, and that is with technology, as in alarm systems, cameras, etc., or with personnel who literally “stand guard” over the premises. Within those two ideas, there are many different ways to accomplish the desired security. The decision will largely depend on the type of building, size and budget of the business, and whether employees’ safety needs to be safeguarded.

  • Do you have employees who work late in the evening and must cross a dark parking lot to go home? If so, hiring security personnel may be necessary, at least for the hours after dark and until the last employee is safely in their vehicle.
  • Depending on the area and location of the building, the employees’ vehicles may also need to be guarded, or kept in a secured parking lot to prevent vandalism.

You may be held responsible if employees suffer loss by theft while they are on the job. Worse yet, you would not want an employee to be mugged or injured in an attack in the parking lot.

At the very least, if a small business cannot afford to hire personnel for building security, steps should be taken to ensure no-one works alone at night, especially female employees, buildings and parking lots are well lighted, and shrubs and trees kept to a minimum, as you do not want to provide hiding places for people with mischief in mind.

There is so much technology available now, that almost any business can provide building security for employees and equipment. Perhaps in the case of a small business, equipment such as turnstiles, metal detectors and X-ray machines would not be practical, but there are many less expensive options. Most people, when building security is mentioned, would think of video cameras, and that is certainly one of the prime uses of technology, and the very least one can do to help prevent crime, no matter how small or large the business.

Inexpensive Building Security Systems for the Small Business

  • A monitored alarm system will contact a call center if the alarm is triggered, and the call center will then contact the police. There is a drawback to this system since it depends on outside phone lines which can be cut before the perpetrator breaks into the building. Even if that does not happen, and the call center contacts police quickly, there will be time for items to be removed, or damage done before the police arrive.
  • An unmonitored system sets off an alarm inside and outside when it is triggered, and can come complete with flashing or steady floodlights to call even more attention to the situation. This usually would have the advantage of scaring off the burglars before much damage could be done, or loss could occur. This system has the added advantage of not incurring fees for monitoring.
  • A wireless alarm system can be purchased at a hardware store, and is easy to install. It operates with cameras, sensors and motion detectors, and can also have an alarm and flashing lights included. This system is relatively inexpensive, does not require professional installation, and may be perfect for the small business, at least as a starter system.
  • There is a system designed for the outside of buildings, incorporating motion detection with lights that come on and a loud alarm that sounds when a particular motion is detected. For instance, if someone just walks down the sidewalk, the system will not be triggered, but if a different path is taken, such as someone approaching a window or door, this will trigger the alarm. The security element it provides depends on the would-be thief or vandal being startled into leaving the area before doing any outside damage, getting inside, or removing any property.
  • Armed and unarmed office building security officer and guards in Boston, Ma. Chicago, IL, LA, Hollywood, New York and more!!!!

As with any other business decision, the more research that is done and the more information available, the easier it will be to arrive at the right conclusion and obtain the best system to get the job done.

Choose What is Best for Your Business

Whether you decide on a combination of hiring security personnel for a few evening hours and supplement this protection by using an inexpensive alarm system, or choose a top-of-the-line system, the important thing is to secure the building and the equipment, and maintain protection for employees and their property.

  • Talk to professionals who sell or install the alarm systems, as they will have all the facts you need, including the various prices.
  • You can talk to security personnel, who are often familiar with alarm systems.
  • Police officers may also be another source of information, and may even be able to tell you the response time of monitored systems.
  • The internet is a valuable resource tool and can provide almost anything you would want to know about the different systems and technology available.

The more information you have, the better decision you can make in providing building security for your business or office building.

Office Theft Workplace Theft and Crime Office Creepers

The Best Defense - YOU!
Office creepers are professional thieves who try to blend into an office building or other setting by looking and acting just like any other tenant, visitor or contractor. They look for things easy to steal that may be left out in the open or left in an unsecured drawer, such as wallets, keys, cash, equipment and most commonly, laptop computers. They steal quickly and look for things that are of value and are easy to steal. And, of course, they don’t want to be observed or caught, so they prey on offices left open or where tenants and employees are in meetings or not in their offices. They even use props – like umbrellas, brief cases, fake ID’s and even business cards along with clothing and equipment commonly used in the building they are targeting – to make you think they belong and are legitimate. But make no mistake, the office creeper is a hardened criminal and who steals billions of dollars of assets each year from companies, buildings and office complexes.

YOU are the best defense against the office creeper! If you see the following, report the person to security or building management or simply ask if you can help them:
 An unfamiliar person going from room to room or office to office;
 A person standing in a hallway for a long period of time or wandering in a hallway or common areas;
 A person waiting outside of the building near the time that the
building will be opening or closing;
 A person without an employee or visitor badge (If your building or office uses these)
 A maintenance employee or contrac- tor who you have not seen before or who may not e wearing any ID;
 A person who looks lost or not sure where he or she is going and

 Watch out for the “ Head Popper.” A “Head Popper” is an opportunistic thief or burglar who peers his/ her head quickly into a room or opens a wrong door, pretending to look for a specific office or person. Their intention is to deprive the
rightful owner of property (i.e., credit cards, money, car keys, laptoptops etc.

Be alert and aware!

Understanding Differences in Security & Loss Prevention

Understanding differences in security and loss prevention

As a loss prevention professional I run into retailers and business owners on a regular basis who get a little confused about the differences between security and loss prevention.  These two areas work together and are typically different systems, and sometimes are the same thing.

Wiki defines loss prevention this way: “loss prevention (in some retailers known as asset protection) is a form of private investigation into larceny theft. The focus of such investigations generally includes shoplifting,package pilferage,embezzlement, credit fraud and check fraud. “Loss prevention” or “LP” is used to describe a number of methods used to reduce the amount of all losses and shrinkage often related to retail trade.

Usually when I introduce myself to a retailer they say “we have a security system”.  See the disconnect in the wiki definition and the response?  Security personnel or burglar alarms are tools used in a loss prevention plan to accomplish the goal of preventing theft.  You could say that these tools are the tactical side and the program is the strategic side.

Left alone with no one actively using these tactical tools, like a camera system, results are often minimal at best.  Camera systems do not deter amateur thieves because they know no one is constantly watching them, if they are even turned on.  Burglar alarms are not armed during business hours when shoplifters are active.  Employees know the systems from the inside and known how to defeat them.

Consider consulting a loss prevention security professional to get an assesment of your current situation and recommendations of how to position yourself to prevent theft both internal and external. Our Loss Prevention Team here at New England Security Loss Prevention can help you mitigate loss and protect your assets  from theft.

Boston Police Requirements and Training for Special Officers

Boston New England Security and Protective Services Agency Inc. has on staff Special Officers licensed by the Boston Police Department for all of our clients needs and undergo the following training:

The Boston Police Department
Requires the Following Courses for
Unarmed Security Personnel
(100 hours)

  1. Certified in Cardiopulmonary Resusitation (CPR)
  2. Basic First Aid
  3. Introduction to Criminal Justice System
  4. Constitutional Law
  5. Criminal Law
  6. Domestic Violence
  7. Juvenile Issues
  8. Oral Communications
  9. Community Policing
  10. Cultural Diversity
  11. Crisis intervention
  12. Drugs and Alcohol Abuse
  13. Court Room Testimony
  14. Report Writing
  15. Interviews and Interrogation
  16. Use of Force
  17. OC Spray
  18. Boston Police Rule 400 – 400A
  19. NEW- Terrorism, risk issues facing the Security Officer and Supervisor.



ADDITIONAL COURSES IF ARMED:


  1. Civil Liabilities
  2. Use of Deadly Force
  3. Street Survival
  4. Prisoner control
  5. Firearm Training (one day at the range)
  6. Use of the Baton

  7. Deadly Force and Non-Lethal Force
  8. Crisis Intervention/Conflict Resolution
  9. Weapon Retention
  10. Rule 400
ADDITIONAL COURSES IF ARMED:

The Boston Police Department
Requires the Following Courses for
Unarmed Security Personnel
(100 hours)

  1. Certified in Cardiopulmonary Resusitation (CPR)
  2. Basic First Aid
  3. Introduction to Criminal Justice System
  4. Constitutional Law
  5. Criminal Law
  6. Domestic Violence
  7. Juvenile Issues
  8. Oral Communications
  9. Community Policing
  10. Cultural Diversity
  11. Crisis intervention
  12. Drugs and Alcohol Abuse
  13. Court Room Testimony
  14. Report Writing
  15. Interviews and Interrogation
  16. Use of Force
  17. OC Spray
  18. Boston Police Rule 400 – 400A
  19. NEW- Terrorism, risk issues facing the Security Officer and Supervisor.


  1. Civil Liabilities
  2. Use of Deadly Force
  3. Street Survival
  4. Prisoner control
  5. Firearm Training (one day at the range)
  6. Use of the Baton

  7. Deadly Force and Non-Lethal Force
  8. Crisis Intervention/Conflict Resolution
  9. Weapon Retention
  10. Rule 400

Armed Security Guard Training Boston Ma Security Officers Special Police Officers

NEWS UPDATES



Armed Security Guard Training

NEW for 2010 – Armed Security Guards in Boston
MUST BE LICENSED

Boston City Council
Committee on Government Operations
Maureen Feeney, Chair
February 23, 2010
Dear Councillors:
The Committee on Government Operations held a working session to discuss an ordinance requiring licensure of armed security guards (Docket #0258). This matter was sponsored by Councillor Consalvo, referred to the Committee on Wednesday, February 10, 2010, and
discussed at a working session on Monday, February 22,2010.
The ordinance requires any person employed as an armed security guard in a public place within Boston to be licensed by the Boston Police Department (BPD) as a special officer. Currently, not
all armed security guards are designated special police officers. Special officers must undergo training requirements approved by the Boston Police Department and carry special police authorities, including arrest authority.
At the working session, several individuals participated, including representatives from the Boston Police Department, Boston Police Patrolmen’s Association, the Greater Boston Real Estate Board and private security guard companies. At the working session, it was agreed upon that the fourth WHEREAS regarding policies in place in other states would be removed from the preamble to the Ordinance to avoid confusion on the scope of the ordinance.
At the working session, it was determined that an additional term be added to the language in 17-17.1 to clarify Armed Security Guard or Watchmen Registration. The language “where applicable” will be added, stating: “where applicable, b) to demonstrate that such person is an
employee of a licensee authorized to engage in such business pursuant to M.G.L. c. 147 § 122-30.” This change assists in defining the registration procedure for those working as individuals for a business and those employed by a security company to guard a business.
At the working session, it was agreed upon that language be added that takes into consideration the commitment to current contracts related to private security guards. The new language provides for the Commissioner to establish rules and regulations under his powers to specify registration requirements and timelines. In drafting the rules and regulations implementing this ordinance, the Police Commissioner will work with security companies to address the contract timing requirements. It is understood that some existing contracts will not end until after the schedule for implementation; therefore, security guards who are under contract are exempt until the contract expires and is renewed.
It also exempts armed guards that are State-licensed Special Police Officers, and those licensed under other statutory or regulatory provisions. This new draft addresses the legal and procedural
concerns raised, while ensuring the public safety of the citizens of Boston. BPD will have approximately six months to promulgate new rules and regulations specifically tailored to meet the goal of licensing armed security guards. This new licensing system will ensure that armed security guards are properly and consistently trained and qualified to act with such authority. The ordinance also will provide the Boston Police Department with information on those individuals
throughout the City who are licensed and trained to assist with law enforcement duties as needed.
This piece of legislation brings Boston up to date with many other municipalities and states that already require similar licensure.
As the Chair of the Committee on Government Operations, to which the following was referred:
Docket #0258, An ordinance requiring licensure of certain armed security guards and licensure as special police officers based on information presented at the hearing and public comment gathered by the Committee and having considered the same, respectfully recommends that this matter ought to pass in a new draft.
Maureen Feeney, Chair
Committee on Government Operafions

Offered by Councilors ROB CONSALVO and MAUREEN FEENEY
City of Boston
IN THE YEAR TWO THOUSAND TEN AN ORDINANCE REQUIRING REGISTRATION OF CERTAIN ARMED SECURITY GUARDS AND LICENSURE AS SPECIAL POLICE OFFICERS WHEREAS, Armed security guards operate in public places and patrol inside businesses that solicit the general public and on public ways; and, WHEREAS, The only permitting requirement for such guards is firearm licensure; and, WHEREAS, Often times these individual security guards are dressed in army fatigues or other official looking uniforms and this appearance coupled with a gun presents an air of authority and responsibility; yet many of them do not register or notify public authorities of their presence; and,
WHEREAS, Several other states require individual security guard licensing. Connecticut, New York, Rhode Island and Vermont require some form of individual security guard registration and company licensing structure; and, WHEREAS, Requiring any armed security guard operating openly among the general public in the City of Boston to be licensed by the Boston Police Department would ensure that said armed individuals’ presence preserves the peace and good order in public places. The City of Boston has a strong interest in its prudential affairs and internal police to protect and preserve the peace and good order by requiring individuals who are hired to carry weapons in public places, including those businesses that solicit the general public, to be properly licensed by, and registered with, the Boston Police Department; and, WHEREAS, Licensure and registration of armed security guards operating openly in public places, where the risk of error and harm to the public is high, is a reasonable mechanism to ensure the security of our community; and, WHEREAS, It is in the best interests of the City, the public, and businesses and employees that
hire armed security guards to ensure that those with the armed appearance of authority are properly licensed and registered. NOW, THEREFORE
Be it ordained by the City Council of Boston, as follows:

Section 1.
CBC Chapter XVII is hereby amended by appending the following new section:-
17-17 PRUDENTIAL AFFAIRS AND INTERNAL POLICE; REGISTRATION OF
CERTAIN ARMED SECURITY GUARDS AND LICENSURE, AS SPECIAL
POLICE OFFICERS OPERATING IN A PUBLI C PLACE
Pursuant to c. 40, §21 and in order to preserve the peace and good order in the city of Boston in public places so as to protect the public safety and maintain the discipline of the internal police, the Police Commissioner is hereby authorized to require private armed security guards or watchmen who operate openly in the presence of the general public in a public place to register as herein provided and to obtain licensure as a special police officer; the Police Commissioner is
further authorized to require businesses employing such armed guards or watchmen operating openly in the presence of the general public in public places to register as provided in this section.
17-17.1 Armed Security Guard or Watchmen Registration.
Any person employed in the city of Boston as a private security guard or watchman armed with a firearm whose services are performed openly in the presence of the general public in a public place as defined in §§17-17.2 below, shall register with the Police Commissioner of the Boston Police Department by submitting supporting documentation: a) to demonstrate that such person holds a license to carry a firearm pursuant to M.G.L. c. 140, §131; and b) to demonstrate that such person is an employee of a licensee authorized to engage in such business pursuant to M.G.L. c. 147, §§122-30; and c) to identify the location of the public place(s) where such person
is or will be assigned or employed as an armed security guard or watchman in Boston. For purposes of this section only, the term “armed” shall have the meaning as defined in M.G.L. c.140, s. 121.
17-17.2 Definition of Public Place
For the purposes of this section, a public place shall be substantially the same as that defined in M.G.L. c. 272, §92A and shall be deemed to include any place which is open to and accepts or solicits the patronage of the general public such as a retail store or establishment, including those dispensing personal services. For the purposes of this section only, public place shall not include places of entertainment or recreation, restaurants or bars or any public entity whether federal,
state, municipal or any political subdivision of the Commonwealth of Massachusetts; nor shall public place include any entity or institution whose armed security guards or watchmen are employed in the capacity of State licensed special police officers pursuant to M.G.L. c. 22C, §51-68.
17-17.3 Business Registration
Any private entity in the City of Boston conducting business within a public place that hires a private armed security guard whose assignment for any duration is to guard persons or property
in such a public place openly in the presence of the general public as described in 17-17.6 of this section shall register with the Police Commissioner of the Boston Police Department by submitting the following information:
a.) The name(s) of each armed security guard or watchman employed directly or indirectly by such business and who is assigned guard duty in the manner described in this section; and
b.) The name of the licensee, if any, (pursuant to M.G.L. c. 147, §22-30) offering the services of the armed security guard or watchmen; and
c.) An annual report listing all such armed security guards or watchmen hired or employed by the business during the calendar year; in addition, such report shall specify the location and duration of their assignment(s) for that calendar year.
17-17.4 Employment
“Employ” or “hire” shall mean assigned or employed directly or indirectly by such business whether part-time, temporary or on a permanent basis regardless of whether the guard is an employee of such business or is employed by a contractor engaged in offering armed security
guard services as permitted in M.G.L. c. 147, §22-30.
17-17.5 Armed Security Guards or Watchmen as Special Police Officers
Pursuant to c. 40, §21 and in order to preserve the peace and good order in such public places so as to protect the public safety and maintain the discipline of the internal police, the Police Commissioner is hereby authorized to require private armed security guards or watchmen employed or assigned in Boston openly and in the presence of the general public as described in §17-17.6, to be licensed by the Police Commissioner as a special police officer. This requirement for licensure as a Special Police Officer by the Police Commissioner shall not apply to armed security guards who are employed in the capacity of a State licensed Special Police Officers pursuant to M.G.L. c. 22C, §51-68 17-17.6 Covered Armed Security Guard or Watchman
This section shall apply only to private armed security guards or watchmen whose assignment is to guard persons or property openly in the presence of the general public in a public place and who are not otherwise exempt under this section.
17-17.7 Regulatory Authority; Enforcement and Fees
The Boston Police Department shall have the authority to promulgate rules and regulations necessary to implement and enforce this section pursuant to c. 40, §21D. Pursuant to St. 1949, c.222, the Police Commissioner may charge an appropriate fee for such services attendant to the registration and licensure process.
17-17.8 Severability.
If any provision of this section shall be held to be invalid by a court of competent jurisdiction, then such provision shall be considered separately and apart from the remaining provisions, which shall remain in full force and effect.
17-17.9 Implementation.
This ordinance shall become effective within one hundred-eighty (180) days after passage; however, the provisions of section 17-17.5 regarding licensure of armed security guards as; special police officers shall become effective thirty (30) days after the Police Commissioner
promulgates regulations consistent with this section but no sooner than one-hundred-eighty (180) days after passage of this ordinance.
17-17.10 Fines.
Any person serving as a private armed security guard or watchman within the City of Boston without the registration required in subsection 17.1 shall be fined in the amount of three hundred
dollars ($300) for each week the officer fails to obtain the proper registration. Any business which hires an armed security guard or watchman without registering such person in accordance
with 17-17.3 herein described shall be fined in the amount of three hundred dollars ($300) for each week the business fails to register.

Offered by Councilor ROB CONSALVO
City of Boston
IN THE YEAR TWO THOUSAND TEN AN ORDINANCE REQUIRING REGISTRATION OF CERTAIN ARMED SECURITY GUARDS AND
LICENSURE, AS SPECIAL POLICE OFFICERS
WHEREAS: Armed security guards operate in public places and patrol inside businesses that solicit the general public and on public ways; and
WHEREAS: The only permitting requirement for such guards is firearm licensure; and WHEREAS: Often times these individual security guards are dressed in army fatigues or other official looking uniforms and this appearance coupled with a gun presents an air of authority and responsibility; yet many of them do not register or notify public
authorities of their presence; and WHEREAS: Requiring any armed security guard operating openly among the general public in
the City of Boston to be licensed by the Boston Police Department would ensure that said armed individuals’ presence preserves the peace and good order in public places. The City of Boston has a strong interest in its prudential affairs and internal police to protect and preserve the peace and good order by requiring individuals who are hired to carry weapons in public places, including those businesses that solicit the general public, to be properly licensed by, and
registered with, the Boston Police Department; and WHEREAS: Licensure and registration of armed security guards operating openly in public places, where the risk of error and harm to the public is high, is a reasonable mechanism to ensure the security of our community; and
WHEREAS; It is in the best interests of the City, the public, and businesses and employees that hire armed security guards, to ensure that those with the armed appearance of authority are properly licensed and registered. NOW, THEREFORE
Be it ordained by the City Council of Boston, as follows:
Section 1.
CBC Chapter XVII is hereby amended by appending the following new section:
17-17 PRUDENTIAL AFFAIRS AND INTERNAL POLICE; REGISTRATION OF
CERTAIN ARMED SECURITY GUARDS AND LICENSURE AS SPECIAL
POLICE OFFICERS OPERATING IN A PUBLI C PLACE
Pursuant to c 40, §21 and in order to preserve the peace and good order in the city of Boston in public places so as to protect the public safety and maintain the discipline of the internal police, the Police Commissioner is hereby authorized to require private armed security guards or watchmen who operate openly in the presence of the general public in a public place to register as herein provided and to obtain licensure as a special police officer; the Police Commissioner is further authorized to require businesses employing such armed guards or watchmen operating openly in the presence of the general public in public places to register as provided m this section.
17-17.1 Armed Security Guard or Watchmen Registration.
Any person employed in the city of Boston as a private security guard or watchman armed with a firearm whose services are performed openly in the presence of the general public in a public place as defined in §§17-17.2 below, shall register with the Boston Police Commissioner by submitting supporting documentation: a) to demonstrate that such person holds a license to carry a firearm pursuant to M.G.L. c. 140, §131; and, where applicable, b) to demonstrate that such person is an employee of a licensee authorized to engage in such business pursuant to M.G.L. c. 147 §§122-30; and c) to identify the location of the public place(s) where such person is or will be assigned or ‘ employed as an armed security guard or watchman in Boston. For purposes of this section only, the term “armed” shall have the meaning as defined in M.G.L. c. 140, s. 121.
17-17.2 Definition of Public Place
For the purposes of this section, a public place shall be substantially the same as that defined in M G L c 272 §92A and shall be deemed to include any place which is open to and accepts or solicits the patronage of the general public such as a retail store or establishment, including those dispensing personal services. For the purposes of this section only, public place shall not include places of entertainment or recreation, restaurants or bars or any public entity whether federal state municipal or any political subdivision of the Commonwealth of Massachusetts; nor shall public place include any entity or institution whose armed security guards or watchmen are employed in the capacity of State licensed special police officers pursuant to M.G.L. c. 22C, §51-68.
17-17.3 Business Registration
Any private entity in the City of Boston conducting business within a public place that hires a private armed security guard whose assignment for any duration is to guard persons or property in such a public place openly in the presence of the general public as described in 17-17.7 shall register all required information as provided for by such rules or regulations promulgated from time to time by the Police Commissioner pursuant to this ordinance. However, such registration requirement may be delegated by contract to any person licensed under c. 147, §25. A copy of the delegation shall be submitted to the Police Commissioner.
17-17.4 Employment
“Employ” or “hire” shall mean assigned or employed directly or indirectly by such business whether part-time, temporary or on a permanent basis regardless of whether the guard is an employee of such business or is employed by a contractor engaged in offering armed security guard services as permitted in M.G.L. c. 147, §22-30.
17-17.5 Armed Security Guards or Watchmen Licensed as Special Police Officers
Pursuant to c. 40, §21 and in order to preserve the peace and good order in such public places so as to protect the public safety and maintain the discipline of the internal police, the Police Commissioner is hereby authorized to require private armed security guards or watchmen employed or assigned in Boston openly and in the presence of the general public as described in §17-17.6, to be licensed by the Police Commissioner as a special police officer. This requirement for licensure as a Special Police Officer by the Police Commissioner shall not apply to armed security guards who are employed in the capacity of a State licensed Special Police Officers pursuant to M.G.L. c. 22C, §51-68, or those otherwise exempted by 17-17.2 of this ordinance. On the application of any individual that the Police Commissioner may deem suitable for licensure as a Special Police Officer, such individual shall serve without pay from the City of Boston, and the corporation or person employing such individual as a Special Police Officer under this section shall be liable for the official misconduct of the officer licensed on such application, as for the torts of any servant or agent in the employ of such corporation or person. A Special Police Officer shall have the power of police officers to preserve order and to enforce the laws and ordinances of the city, in and about any public place as defined in sub-section 17-17.2, for which he or she is hired as an armed security guard or watchman to serve openly in the presence of the public as described in sub-section 17-17.7.
17-17.6 Renewal and Revocation of Special Police Officer License
A special police officer licensed under the provisions of this ordinance shall seek renewal of such license annually. The Police Commissioner may annually renew and may at any time for cause, after notice and a hearing, revoke, any such license. An application for a renewal shall be
on a form furnished by the Commissioner.
17-17.7 Covered Armed Security Guard or Watchman
This section shall apply only to private armed security guards or watchmen whose assignment is to guard persons or property openly in the presence of the general public in a public place and who are not otherwise exempt under this section.
17-17.8 Regulatory Authority; Enforcement and Fees
The Boston Police Department shall have the authority to promulgate rules and regulations necessary to implement and enforce this section pursuant to c. 40, §21D. Pursuant to St. 1949, c. 222, the Police Commissioner may charge an appropriate fee for such services attendant to the registration and licensure process.
17-17.9 Severability.
If any provision of this section shall be held to be invalid by a court of competent jurisdiction, then such provision shall be considered separately and apart from the remaining provisions, which shall remain in full force and effect.
17-17.10 Implementation.
The provisions of this section regarding registration of businesses and armed security guards shall become effective within one hundred eighty (180) days after passage; however, the provisions of section 17-17.5 regarding licensure as special police officers for armed security
guards shall become effective thirty (30) days after the Police Commissioner promulgates regulations consistent with this section.


17-17.11 Fines
Any person serving as a private armed security guard or watchman within the City of Boston without the registration required in subsection 17.1 shall be fined in the amount of three hundred dollars ($300) for each week the officer fails to obtain the proper registration. Any business which hires an armed security guard or watchman who has not registered as required in subsection 17.1, or if such business fails to register the required information m accordance with 17-17.3 herein described, shall be fined in the amount of three hundred dollars ($300) for each week the business fails to register.

Does Your Condo Need Live Security Guards?Security Guards for Condos/Apartment Security

On the Beatw England Condominium magazine.

Does Your Condo Need Live Security Guards?

By  Ann Connery Frantz

Visible – and armed – security is routine in places where terrorism is predictable. Israelis pass guards daily at building entrances, coffee shops and restaurants, and shop entrances.

Life is simpler in New England, though not uniformly so. Amid gentrification efforts, more condominiums have been placed in transitional areas, and the need for better security has increased. And threats of theft, damage and domestic violence exist even in low-crime areas. Because of these sobering facts, community associations may want to invest in live, on-location security guards.

The decision to use on-site guards, while made at the management or board level, should include owners. That increases buy-in and decreases dissension. “In a condo environment, owners can be a small group that’s very vocal; they can make life really difficult for the management team,” says Elliot Boxerbaum, CPP/CSC, president and CEO of Security Risk Management Consultants, Inc., headquartered in Ohio. His firm provides security consultations to 29 states and several foreign countries. Other experts agree, adding that involvement pays off in security awareness, and cooperationwith the final plan.

Location, Layout, Lifestyle – and Costs

The primary considerations in evaluating security needs are: location, physical layout, occupants’ lifestyle/ age group, and costs. Selecting on-site security guards requires research – and legwork. There may be communities where guard presence relates to reduced insurance policy premiums, or residents are older, requiring hands-on assistance and emergency care response. Other communities may need a more security-alert, highly trained force. There are different strokes for different folks, and experts can suggest all kinds of measuresfor monitoring and protecting residences, and discouraging criminals.

With police budgets being reduced in many municipalities, condominium boards may need to supplement security with guards. Criminals may target high-income condos in low-crime areas, seeking the ease of unlocked doors and minimal protections. Just as readily, theelderly may be perceived as perfect victims.

Before choosing a security force, let professional eyes survey the situation, weighing the various levels of risk. Resident boards must also balance need against costs for the best kind of protection they can afford. Visible, well-trained security forces are a significant deterrent; supplemental technology helps ensure a safe environment – or acombination of the two. Seek several opinions in deciding what to put in place.

“I think security and safety go hand in hand,” says Bret Almassy, vice president of residential services for AlliedBarton Security Services, a nationwide firm employing 54,000. “From a security standpoint, the number one thing is perception. Do (residents) want to be perceived as an open community, where people can come and go with ease, or do people want a secure environment, where noteveryone can come in and get out?” A security plan starts at this point, and builds on it.

Boxerbaum’s mind moves outward, in concentric circles from the units, in making security assessments – evaluating the physical layout and openness of a location through lighting, parking, line-of-site views, garages, etc.

Not Every Condo Needs Guards

Mark Calnan, general manager of G4S Secure Solutions USA (formerly Wackenhut), oversees operations in eastern Massachusetts, Maine and New Hampshire. His assessment begins with a conversation. “What’s been their experience? Have there been unwanted people, or break-ins, at that location? I don’t believe that every condominium location does need (guard) security, but most places, oncethey get it, say ‘this is really nice.’ There’s really no substitution for the feeling of security and safety.” As an FBI agent for 24 years, Calnan lived in dangerous locations, where security was often compromised. “It was a horrible feeling,” he said.

Physical layout is important, Calnan says. “We have to see the place, see the type of community it is – whether it’s high-rise, or gated, whether there’s access control.” There’s a little trick one can use in gauging the situation. “If I can walk into a community, walkin a front door, make my way up the elevator, they need security,” says Calnan. “I could have been anybody.”

The layout can actually reduce the number of guards needed. If access points are carefully limited and protected, a large, 1,000-unit developmentmay not require any more manpower to protect than one half its size.

Some 500-unit or larger condominium areas have guards in every building and at the gates, as well as on patrol, Calnan says – but that’s up to the residents and their representatives, as well as what they are willing to pay. “There’s no magic number,” he says. “They have to decide whether it’s feasible to cover the location with one guard, or more, whether they want somebody to walk around, or drive around. And someone has to be at thegate; it’s all up to the condo people.”

There’s another determinant of threat level. Boxerbaum walks the site looking for “signs of social disorder – bottles, broken glass, condoms, etc., around the property, under bushes.” Such conditions tell criminals that people don’t really care about the space, and there’s an opportunity to commit crimes. “Areas where there are none of these signs, where lawns are manicuredand there’s no trash lying around, make a very important statement to criminals,” he says.

Background Checks

A thorough assessment looks at doors, locks, key policies, lighting, vehicle and pedestrian traffic patterns, as well as personnel. “What type of background investigations are done on the maintenance staff?” he says. “That’s a huge issue. Do you require that your contractors run background investigations before you ever issue someone a key? You can set that up with most security service providers.”

To Murray Levine, a retired Wacken-hut executive, now a consultant to G4S, access is a critical determinant of vulnerability. Boards must establish who guards should allow through the access points, “to be assured that, whenhomeowners are not in residence, only authorized people can come in.”

This relates specifically to the lifestyle and protection wishes of the residents. It’s also where technology comes in. G4S, for example, places information about family members, maintenance and repair people, delivery firms, etc., in a computer-driven access control system guards can access. In situationswhere a former spouse or live-in is considered a threat, photographs and information about them is provided.

Technology also allows for residents’ contact and health information to be available in emergencies. Older populations may rely on guards for a helping hand, as much as for security. Check whether firms train guards specifically for that purpose – to help with packages or flat tires, or check on unanswered doors or phones. Because residents are older, there may be a greater need for protection. Here, too, boards may want to look at security services trained in rescue or linked to emergency teams.

On Hiring Guards

To clearly understand their needs, condominium boards should consult several firms. AlliedBarton’s Almassy advises asking firms to make presentations, based on what should be free, in-person site evaluations to determine what’s already in place, and what’s missing. “Call other condo associationsto determine the level of crime in the area,” he says. “You don’t really want to leave (the choice) in the hands of one or two board members.”

Levine for his part advises boards to look closely at the security firm’s quality. “Go visit the offices of the proposed agency, interview their management staff,” he says. “Forget everything said in the (sales) presentation. Visit the offices, look at the training, look at the personnel files. That’s how you make the decision. I’d have them take me out to different sites, and I’d talk to the real people on site, the guards and the clients they work for.”

While the boards at smaller areas may want to train their own guards, Boxerbaum holds that it’s generally preferable to have them trained by the provider, who is aware of all considerations for safety, and can cover absencescaused by vacations or sick days, bonding, licensing and supervision.

Different levels of security range from those trained to assist residents and provide a safety presence, deterring would-be criminals, to highly trained guard with military or police backgrounds, specializing in detection and prevention of crime. When security analysts survey a site, they’ll recommendthe kind of security that’s needed.

AlliedBarton maintains trained security officials on eight levels, ranging from residential to institutional or governmental facilities. G4S clients range from nuclear facilities to condominium communities, covered within three defined levels of training –each with more expertise than the previous level.

Law Enforcement Backgrounds

The most highly trained guards come from law enforcement and military/ military police backgrounds, or have criminal justice degrees, with individualsat all levels vetted for psychological traits, drug use and criminal histories.

The firms consulted for this article were adamant about this process. In this economy, with more people offering security assistance, hiring comes with a kind of “buyer-beware” caveat. For that reason, it’s not wise to decide safety on cost alone. “If it’s a price-driven event, they’re not going to get the level of security they’re hoping for,” Levine says. “Some [security] agencies send ‘bodies’ out – not trained, and lacking backgrounds. When they (boards or managers) drop to that level, they mayas well not have any [security].” And, Levine adds, insurance and bonding, as well as training, are important. “I wouldn’t hire without a $5 million certificate of insurance, and an agreement between the board and the security firm where the board is held harmless for any breaches.”

Daniel Ryan, field operations manager for New England Security & Protective Services Agency, Boston, cautions against guesswork. “You can’t put a price on protection.” He also assesses the intrinsic security of the existing layout, as well as neighborhood data before offering a guard security plan. He’s seen clients choose lower-priced setups, only to return to his firm having learned first-hand the value of better training, responsiveness and supervision of guards.

Live Guards and Technology

Calnan agrees, but says where money is short, a combination of live guard service and technology may provide a workable solution. In his view, failing to respond quickly and appropriately leaves a development vulnerable. “The wave of the future is to provide manned guarding with technology.” Some firms, like G4S, provide the technology and work jointly with what a client may already have, such as camera surveillance, to set off an alarm immediately. Almassy, at AlliedBarton, says surveillance can be combined with a loudspeaker to interrupt intruders.

An underpaid, undertrained security guard may not be motivated enough to provide good service. A well-trained, well-paid security officer stays longer, gets to know residents and the location, and provides better security.

Bottom line, Almassy says: It’s aboutdeterring crime. “A criminal usually works a certain area of town; if there are two or three condos, and one has a fence or a security guard and the others don’t, he’s gonna move on to the next place.”

Ann Connery Frantz is a freelance writer and a frequent contributor to New England Condominium magazine.

Boston New England Security Guard Agency

About New England Security & Protective Services

NEW ENGLAND SECURITY & PROTECTIVE SERVICES

About NEW ENGLAND SECURITY & PROTECTIVE SERVICES

Vehicle Patrol Service
At New England Security and Protective Servicesy our security vehicle patrol service is a deterrent to those who may trespass, vandalize or cause physical damage to your personal property or employees at the work place. The patrol services offered include alarm activation response, random patrol of premises, parking enforcement, lock-up and un-lock of facilities, vehicle with foot patrol, parking regulation enforcement. Our patrol vehicle is clearly marked with our company logo marked in highly reflective letters. Our patrol officers are trained to report suspicious people, vehicles and perform site inspections to grounds, buildings and lights. The patrol supervisor completes mandatory reports each day and incident reports if needed when an emergency situation merits the client’s attention. At NESPS our marked security vehicle patrol service reflects our professional commitment to safeguard your property, possessions and employees.

Uniformed Officers
Our unarmed security officers perform a level of service committed to provide a secure working environment for your employees or to protect you personal property and investments. Our security staff is trained and certified to provide a service to fit the individual needs of each of our clients. The quality service a trained professional security officer provides gives him the ability to identify, react, eliminate and report potential problems. At New England Security a consistent staff of security officers is the key element that contributes to an effective security program. We offer a full service security program that starts with our management team obtaining data to create post order duties to the security officer on site, and all the support services such as 24-hour dispatch service, site supervisors and field managers 24 hours a day.

Armed Security
All armed security officers employed by New England Security must be certified by the Commonwealth of Massachusetts Department of Sate Police to carry a weapon and re-qualify by way of any mandatory training to maintain certification. Our armed officers are trained by a certified police officer. Our armed security guard services include escort transport for vehicle or personal, post assignment standing, foot patrol, courier service, or executive protection.

Alarm Response
New England Security and Public Safety can respond to burglar alarm activation at your residence or business, a patrol supervisor will survey the facility to determine the cause, call the proper authorities if necessary, file reports and reset the alarm system. The alarm response service we provide is cost efficient and professional. Our 24-hour dispatch service provides direct communication as link between the alarm company, client and our alarm response service.
Private Investigations
At the highest professional level our private investigation division can enhance your business or personal needs with professional discretion. Our investigator will conduct private surveillance of family, employees or business associates. New England Security Services private investigation division can find or locate family, property, asset financial recovery. We can perform in house surveillance if you suspicious of employee corruption or computer fraud. Other services we offer are fraud investigation, witness protection, damage or injury fraud investigation, background investigations, skip locating, public records search nationwide, real estate and real property located.
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NEW ENGLAND SECURITY  is listed in following categories:

* <Surveillance and detection equipment>
* <Tags>
* <Uniforms>
* <Electrical services>
* <Environmental auditing>
* <Fastener setting tools>
* <Firearms>
* <Integrated services>
* <Locks and security hardware and accessories>
* <Securing and protecting supplies>
* <Security and control equipment>
* <Military watercraft>
* <Safety and rescue vehicles>
* <Fire prevention>
* <Restraints and accessories>
* <Telephony equipment>
* <Water safety>
* <Fire fighting equipment>
* <Clinical cabinetry>
* <Security and protection software>
* <Chains>
* <Bathroom and bathing aids for the physically challenged>
* <Face and head protection>
* <Facilities management>
* <Safety apparel>
* <Signage>

Armed Security Guards Officers in Massachusetts New England

ARMED SECURITY BOSTON, MA

In Boston and Massachusetts, the presence of an armed security officer can do much to establish a controlled sense of safety and authority within both the public and private sectors. With comprehensive training and preparation, armed officers are thoroughly prepared to meet any potential security threat and to secure the environment that they are assigned to protect. Their highly visible presence alone is often a strategically successful deterrent to criminal activity, and their extensive professional qualifications enable them to deal effectively with any actual crime or security threat.


Armed Security Officers of New England Security Protective Services

There are a variety of Boston area events and venues that would benefit from the presence of an armed security officer. Banks, casinos, and political events all typically employ the assistance of at least one armed security officer or more, depending on the scale of the enforcement needed. Although these are the most common of environments that employ officers, there are a multitude of locations that would benefit from the added protection of an armed security officer. Licensed to carry and operate a deadly weapon, your armed officer enables you to conduct business with complete peace of mind, knowing that you have invested wisely in your personal or professional safety. The responsibility of ensuring your protection is left in the hands of the true professionals.

If your Boston area business requires a high level of private security, an armed security officer can provide welcome peace of mind through vigilant patrolling, thorough population assessment, and venue access control, as well as expert security analysis.  A skilled team of armed security professionals can also upgrade your current security limits in order to optimize your level of protection.  A single armed security officer may be sufficient for your needs, or the nature of your commercial environment may require a full staff of our security experts.

Our Boston area armed security officers have extensive training in a wide range of professional operations, including but not limited to: firearms training and licensing, EMS certification, self-defense, crisis management, operational leadership, and advanced telecommunications.  Many of our staff members also possess advanced academic degrees or professional development in the fields of law enforcement, military operations, public safety, or private investigation. Officers are well prepared to respond efficiently to virtually any security threat on premises, and are legally qualified to utilize their armed weapons as needed in the event of warranted criminal activity. Through impeccably prepared security coordination, our team of experts can implement a thorough and effective strategy to securing your residence or professional venue.

In addition, armed security officers,Boston also provide physical protection for yourself and/or your patrons by conducting on-site current surveillance, assessing any potential or actual threats, and enforcing security by apprehending any criminal activity on your premises. No matter how detailed and expansive your need for security enforcement may be, our staff is both qualified and committed to assisting you in achieving the goal of establishing a comfortably secure environment.  Our aim is to collaborate closely with yourself and/or your personnel so that operational security is executed flawlessly, with minimal personal inconvenience.

Our Armed Security Guard Officer Service Area

New England Security Agency is licensed to provide security services in Boston, Cambridge, Waltham, Springfield, Medford, Malden, Revere, Newton, Somerville, Charlestown, Dorchester and all Massachusetts cities and towns, New Hampshire, Rhodie Island, Maine, Vermont and the surrounding communities.

Boston Security Protective Services Workplace Violence Prevention Tips

Introduction

Law enforcement and security officers should be involved in all stages of the planning process in an effective workplace violence prevention program. They can play an active and intergral role in prevention, intervention, and response to threatening situations, in addition to their traditional role of responding to actual incidents of physical violence. This section will provide general ideas and considerations that can help your Boston based business ir wirkplace planning group gain an understanding of some of the law enforcement/security issues such as jurisdiction. It is also intended to help those New England Massachusetts Businesses/Workplaces that do not have in-house security or law enforcement identify the appropriate organizations that can assist them.Boston New England Security Protective Services Team is a team dedicated to making your workplace a safer place.

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Security Planning

Depending on the business, location of the office, and the type of incident or situation, jurisdiction may vary. . There also may be gaps in law enforcement coverage when issues of workplace violence arise. These gaps can be closed if the business planning group works with the New England Security Protective Services Team in setting up workplace violence programs. The following are some suggestions for involving Security Agency  to prevent workplace violence.

Jurisdiction

The company planning group should identify which action needs to be taken. If threats have been made by an employee then law enforcement in your respective city or town should be notified immediately, a report should be given and filed. The next step is to contact New England Security Protective Services Team. Our team we provide and assessment of the threat and level of protection needed.

Sometimes meeting with the local police chief, county sheriff, or state police is necessary to establish a plan or procedure regarding law enforcement response in the event of potential violence or hostile incidents. Sometimes new building agreements will be necessary or contracts will have to be modified. In remote locations, arrangements can be made for local police to handle certain situations until the appropriate Security Team arrives.

Liaison with law enforcement agencies

The company planning group, and later the incident response team, should maintain open and continuous liaison with those law enforcement agencies or Security Guard Companies Boston responsible for their worksite. This would entail having periodic meetings to discuss the company's concerns. Without these contacts, lines of communication can break down and misunderstandings could arise. It is during these contacts that the agency can obtain the names and telephone numbers of law enforcement personnel to be called upon should the need arise. Planning groups in agencies that already have established liaisons should work through these established liaisons to avoid confusion.

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Don't put yourself and your employees at RISK if threats are made TAKE ACTION!

Law Enforcement and Security Assistance

During the planning phase, law enforcement/security officers can:

  • Identify types of situations they can address and when and how they should be notified of an incident;
  • Indicate whether their officers have arrest authority;
  • Identify their jurisdictional restrictions and alternative law enforcement agencies that may be able to provide assistance;
  • Identify threat assessment professionals who can assist the agency in its efforts to protect threatened employees;
  • Advise on what evidence is necessary and how it can be collected or recorded, so that law enforcement can assess the information and decide what action to take, if appropriate;
  • Explain anti-stalking laws applicable in the agency's jurisdiction and how and when to obtain restraining orders;
  • Suggest security measures to be taken for specific situations, such as in cases where Employee Assistance Program counselors or other mental health professionals warn the agency that an individual has made a threat against an agency employee; and
  • Arrange for supervisor/employee briefings or training on specific workplace violence issues such as:
    • Personal safety and security measures;
    • Types of incidents to report to law enforcement/security;
    • Types of measures law enforcement/security may take to protect employees during a violent incident, e.g., explanations of what it means to "secure the area," "secure the perimeter," and "preserve evidence";
    • Suggestions on how to react to an armed attacker;
    • Suggestions for dealing with angry customers or clients;
    • Suspicious packages;
    • Bomb threats;
    • Hostage situations; and
    • Telephone harassment and threats.

When potentially violent situations arise, law enforcement/security officers can work with the incident response team to:

  • Provide an assessment of the information available to determine whether law enforcement intervention is immediately necessary; for example, whether a criminal investigation is appropriate and whether a threat assessment professional should be consulted;
  • Identify what plan of action they deem appropriate; and
  • Determine who will gather what types of evidence.
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Physical Security Measures

Many Federal agencies, State agencies, Large Businesses and Small Businesses have numerous security measures in place that can reduce the risk of workplace violence. These include closed circuit cameras , silent alarms, metal detectors, two-way mirrors, electronic access systems , barriers to prevent cars from driving too close to the building, emergency internal code words, extra lighting in the parking lots, and escorts to and from parking lots after dark. Planning groups should review security measures and procedures and make recommendations for modifications and improvements as necessary. Contracting with New England Security Protective Services Division ensures one hundred percent employee safety. Our specialized unit provides only the highest trained security professionals.


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Physical Security Survey

A major goal of the New England Security Agency Protective Service is to provide better protection for all your employees and visitors by pinpointing high-risk areas in your buildings and property where potential problems or emergency situations might occur. This is accomplished through a "Physical Security Survey" conducted by a certified NESA physical security specialist. The survey is a comprehensive, detailed, technical on-site inspection and analysis of the current security and physical protection conditions.

If your company does not have up-to-date security procedures in place, the head of your company may want to ask  New England Security Protective Services Specialist to conduct a physical security survey to ensure that employees are working in a safe and secure environment. Please call us at: 978-375-0110. You can email us at: info@newenglandsecurity.com

The following are some examples provided by the NESA of ways to improve security in your office and/or building.

  • Post a security guard at the main building entrance or at entrances to specific offices.
  • Install a metal detector or CCTV (closed-circuit television) camera or other device to monitor people coming in all building entrances.
  • Issue all employees photo identification cards and assign temporary passes to visitors, who should be required to sign in and out of the building. Under certain conditions, contract guards should be required to call  to confirm an appointment and/or to request an escort for all visitors -- customers, relatives, or friends.
  • Brief employees on steps to take if a threatening or violent incident occurs. Establish code words to alert coworkers and supervisors that immediate help is needed.
  • Install silent, concealed alarms at reception desks.

The following are some examples provided by NESA of ways to improve security in "front-line" offices that serve the public.

  • Ensure that officers (or guards) should have a clear view of the customer service area at all times.
  • Arrange office furniture and partitions so that front-line employees in daily contact with the public are surrounded by "natural" barriers (desks, countertops, partitions) to separate employees from customers and visitors.
  • Provide an under-the-counter duress alarm system to signal a supervisor or security officer if a customer becomes threatening or violent.
  • Establish an area in the office for employees and/or customers to escape to if they are confronted with violent or threatening people.
  • Provide an access-control combination lock on access doors.
  • Mount closed circuit television cameras for monitoring customer service activity from a central security office for the building.

More examples of measures agencies can take to improve security for its employees can be found on our website by visiting:  www.newenglandsecurity.com

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Computer Security

Agency planning groups should address ways to safeguard computer systems. There have been cases where employees have sabotaged computer equipment, computer systems, and computer records. Therefore, whenever a threat of sabotage is suspected, procedures should be initiated to prevent the person from having access to the facility's computer system.

It is important to act quickly whenever there is reason to believe that an employee or ex-employee may commit such an act. It is standard practice to collect IDs, building passes, keys, and parking passes when employees leave their jobs. Often, however, no one thinks to block access to computer systems or networks.

Some agencies, when terminating employees, bar them from the premises and eradicate their passwords to computer systems that are accessible from outside the premises.

"The agency planning group, as part of the response plan, should talk to the information/computer security officer or computer system administrators to determine the vulnerability of the computer networks and the procedures that need to be implemented to lock individuals out of these systems."

This type of access information is sometimes difficult to determine; often, it is not readily available in one central place. For example, information technology administrators may know who has access to various computer systems, and the facilities manager may know who has access to the computer systems that control the building's heating, air-conditioning, and other support functions for the facility. The agency planning group, as part of the response plan, should talk to the information/computer security officer or computer system administrators to determine the vulnerability of the computer networks and the procedures that need to be implemented to lock individuals out of these systems.

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Examples of Useful Handouts for Employees

Desk Card

The desk card summarizes the actions you should (or should not) take in a hostile or threatening situation. Print out and detach the card, tear or cut along the dotted lines, fold the card into a "tent," and tape the ends together underneath so that the card will stand up on your desk with the text facing you. Review the card often. That way, if you are confronted by an angry, hostile, or threatening customer or coworker, you will know what you should do. Everyone in your office, including supervisors and managers, should follow these same procedures. You can make copies of this card so that everyone has his or her own card.

Coping With Threats and Violence

For an angry or hostile customer or coworker

  • Stay calm. Listen attentively.
  • Maintain eye contact.
  • Be courteous. Be patient.
  • Keep the situation in your control.

For a person shouting, swearing, and threatening

  • Signal a coworker, or supervisor, that you need help. (Use a duress alarm system or prearranged code words.)
  • Do not make any calls yourself.
  • Have someone call the New England Security Guard, or local police.

For someone threatening you with a gun, knife, or other weapon

  • Stay calm. Quietly signal for help. (Use a duress alarm or code words.)
  • Maintain eye contact.
  • Stall for time.
  • Keep talking -- but follow instructions from the person who has the weapon.
  • Don't risk harm to yourself or others.
  • Never try to grab a weapon.
  • Watch for a safe chance to escape to a safe area.



Handy Reference Card

Everyone in your office, including supervisors and managers, should follow these same procedures. Make copies of the card if you need to so everyone will have his or her own card.



Telephone Threats

  • Keep calm. Keep talking.
  • Don't hang up.
  • Signal a coworker to get on an extension.
  • Ask the caller to repeat the message and write it down.
  • Repeat questions, if necessary.
  • For a bomb threat, ask where the bomb is and when it is set to go off.
  • Listen for background noises and write down a description.
  • Write down whether it's a man or a woman; pitch of voice, accent; anything else you hear.
  • Try to get the person's name, exact location, telephone number.
  • Signal a coworker to immediately call the New England Security Guard, or the local police.
  • Notify your immediate supervisor.




Emergency Phone Numbers



Emergency Phone Numbers

Carefully tear out the "Emergency Phone Numbers" card at the dotted lines. Write in all the emergency numbers for your building. Tape this card on your desk by your phone or somewhere else close to your phone for handy reference. (Copies of this card also can be made.)

New England Security: 978-374-0110 or 617-322-6373

Building Security_____________________________________

Police/Sheriff__________________________________________

Fire Department________________________________________

Ambulance___________________________________________

Health Unit___________________________________________




BOSTON NEW ENGLAND SECURITY GUARD COMPANIES PROTECTIVE SERVICES
DIVISION OF WORKPLACE VIOLENCE PREVENTION